Refund Policy

Last Updated: 20/03/2026

At familytreemakershelp, we strive to provide the best family tree-making experience for our customers. We understand that sometimes things don’t go as planned, and we want to make sure you are satisfied with our products and services. Please take a moment to review our refund policy.

1. Refund Eligibility

We offer a 30-day money-back guarantee for all software purchases made through our website. If for any reason you are not satisfied with the Family Tree Maker software or if it does not meet your expectations, you may request a refund within 30 days from the date of purchase. Refund requests outside of this 30-day period will not be eligible for a refund.

The following conditions must be met for eligibility:

  • You must have purchased the software directly through our official website.
  • You must request the refund within 30 days of your purchase.
  • You must provide proof of purchase (such as an order number or email confirmation).
  • The software must not have been used excessively or tampered with.

2. Subscription Plans Refunds

If you have subscribed to any of our monthly or yearly plans (including Premium or Family Plans), you are eligible for a refund if you cancel your subscription within the first 30 days of your purchase. After the 30-day period, no refunds will be issued for the subscription fee.

To request a refund for a subscription plan:

  • Monthly Subscriptions: If you cancel within the first 30 days, we will issue a full refund for the first month.
  • Annual Subscriptions: If you cancel within the first 30 days, you will receive a refund for the entire annual subscription fee. After the 30-day period, refunds will not be issued.

3. Non-Refundable Purchases

Certain purchases are not eligible for a refund, including:

  • Digital Downloads: Once the Family Tree Maker software is downloaded and installed, it is no longer eligible for a refund.
  • Services: Any additional services purchased (e.g., custom genealogy research, family tree printing, or other professional services) are non-refundable after the service has been rendered.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at [Your Email Address] or contact our customer support team.
  2. Provide your order number, purchase date, and a brief description of the issue you’re experiencing.
  3. If applicable, explain why you’re not satisfied with the product and would like to request a refund.

Once we receive your request, our support team will review it and process your refund. Please allow 5–7 business days for the refund to be processed and for the amount to be credited to your original payment method.

5. Processing and Refund Method

Refunds will be processed through the same payment method used for the initial purchase. Depending on your payment provider, it may take 5–7 business days for the refund to appear in your account. Please note that certain payment methods (e.g., PayPal or credit cards) may have different processing times.

6. Exceptions

We reserve the right to refuse refunds in the following circumstances:

  • If we suspect fraudulent activity related to your purchase.
  • If the software has been used or tampered with in any way.
  • If a refund request is made after the 30-day refund window has passed.

7. Changes to This Refund Policy

We may update or modify this Refund Policy at any time. Any changes will be reflected on this page, and the “Last Updated” date will be revised. Please review this policy periodically to stay informed about our refund procedures.

8. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please feel free to contact our customer support team:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]

We’re here to help, and we value your feedback. Our goal is to ensure you’re completely satisfied with your experience using Family Tree Maker.